Customer Service: A Customer Retention Strategy

Customer Service: A Customer Retention Strategy

This is a little insight into how customer service has taken the front burner as…

How Building Strong Network Can Sustain a Start-Up

How to Leverage Networking to grow Your Startup

The idea of networking contributes to the growth and relevance of a start-up. We are…

Why African SMEs needs a Functional Website to Facilitate Intercontinental Trade?

Why You need a Functional Website

The vision of every business is to achieve its set goals, meet the demands of…

How to Structure African Startups to Serve Customers Globally

How to Structure African Startups to Go Global

Africa has recently made significant progress toward realizing its ambition of being a launching pad…

The 5 Basic Customers' Needs from Small Businesses

Five Basic Customer Needs

Customers come in contact with businesses because they have a need that those businesses can…

Maximizing Social Media Platform for Online Shoppers and Vendors

How to Maximize Social Media for Ecommerce

The emergence of ecommerce in Africa has seen online shoppers take advantage of the convenience…

How to Create a Customer Journey Map

The importance of understanding the customer’s journey through your business remains an important aspect to…

What You Need to Know About Customer Types

What You Need to Know About Customer Types

The lifeline of every business is enmeshed in the number of stakeholders it interacts with…

Customer Retention Strategies

Customer Retention Strategies

How Superstores Are Utilizing Superior Customer Experience To Increase Retention Rates And How SMEs Can…

Entrepreneurs and Customer Service Delivery

Entrepreneurs, customer service delivery begins with You! Not every purchase will work out well!  Agree?…

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