How to Create a Customer Journey Map

The importance of understanding the customer’s journey through your business remains an important aspect to…

What You Need to Know About Customer Types

The lifeline of every business is enmeshed in the number of stakeholders it interacts with…

Customer Retention Strategies

Customer Retention Strategies

How Superstores Are Utilizing Superior Customer Experience To Increase Retention Rates And How SMEs Can…

Entrepreneurs and Customer Service Delivery

Entrepreneurs, customer service delivery begins with You! Not every purchase will work out well!  Agree?…

The Power of Customer Testimonials

The Power of Customer Testimo…

SME Tips: How the Net Promoter Score (NPS) can help your Small Business

SME Tips: How the Net Promoter…

Customer Satisfaction Research

Customer Satisfaction Research…

Customer-centricity as a Business Strategy for Small Businesses

Customer-centricity as a Busin…

Customer Feedback

Customer Feedback: A Validating Tool For Your Business

Customer Feedback: A Validatin…

Benefits of Having an Accurate Customer Database

Benefits of Having an Accurate…

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