Customer Service Essentials

Gaining Customers Trust: A Necessity For Business Success.

Gaining Customers Trust: A Necessity For Business Success.

By Chris Emoghene 4 min read
"Trust is the lubrication that makes it possible for organization to work" - Warren Bennis Every positive,…
How Poor Customer Service Is Killing Many Entrepreneurs In Nigeria

How Poor Customer Service Is Killing Many Entrepreneurs In Nigeria

By Gideon Olukotun 3 min read
I once found an article titled "Why Customer Service Is Poor In Nigeria And What Can Be Done About It" written by…
"Sanpo Yoshi" - Running Socially Responsible Businesses

"Sanpo Yoshi" - Running Socially Responsible Businesses

By Tunde WaleTemowo 3 min read
I recently learnt about a Japanese philosophy known as "Sanpo Yoshi". From my studies, I do understand that "Sanpo"…
4 Reasons Why Every Employee Must Possess Customer Service Skills

4 Reasons Why Every Employee Must Possess Customer Service Skills

By Gideon Olukotun 2 min read
A good customer service isn't just about effective customer management, is it? It's rather more about providing an…
Let's Talk Outsourcing

Let's Talk Outsourcing

By Tunde WaleTemowo 3 min read
Outsourcing is an increasingly popular business practice, whereby organisations cede certain aspects of their…
3 Simple Steps for solving your Start-up's Customer Acquisition Headache

3 Simple Steps for solving your Start-up's Customer Acquisition Headache

By Timi Olagunju 4 min read
In my work experience with startups across Nigeria, Kenya, and Ghana, I find that a lot of startups, particularly those…
5 Uncommon Ways To Improve Your Customer Service

5 Uncommon Ways To Improve Your Customer Service

In the society of today, the quality of customer service can have a huge impact on a brand's image,
By Gideon Olukotun 4 min read
Building Customer Loyalty: How to Attract, Delight and Retain Customers for Profitability

Building Customer Loyalty: How to Attract, Delight and Retain Customers for Profitability

Building Customer Loyalty is all about creating a personal bond with your customers, this bond
By Olufemi Babalogbon 3 min read
Transforming Your Customers to Advocates

Transforming Your Customers to Advocates

In the words of Tony Alessandra, "being at par in terms of price and quality only gets you in the
By Tunde WaleTemowo 2 min read