Customer Service Essentials

How Poor Customer Service Is Killing Many Entrepreneurs In Nigeria

How Poor Customer Service Is Killing Many Entrepreneurs In Nigeria

By Gideon Olukotun 3 min read
I once found an article titled "Why Customer Service Is Poor In Nigeria And What Can Be Done About It" written by…
Gaining Customers Trust: A Necessity For Business Success.

Gaining Customers Trust: A Necessity For Business Success.

By Chris Emoghene 4 min read
"Trust is the lubrication that makes it possible for organization to work" - Warren Bennis Every positive,…
4 Reasons Why Every Employee Must Possess Customer Service Skills

4 Reasons Why Every Employee Must Possess Customer Service Skills

By Gideon Olukotun 2 min read
A good customer service isn't just about effective customer management, is it? It's rather more about providing an…
Building Customer Loyalty: How to Attract, Delight and Retain Customers for Profitability

Building Customer Loyalty: How to Attract, Delight and Retain Customers for Profitability

By Olufemi Babalogbon 3 min read
Building Customer Loyalty is all about creating a personal bond with your customers, this bond helps you escape the…
3 Simple Steps for solving your Start-up's Customer Acquisition Headache

3 Simple Steps for solving your Start-up's Customer Acquisition Headache

By Timi Olagunju 4 min read
In my work experience with startups across Nigeria, Kenya, and Ghana, I find that a lot of startups, particularly those…
Transforming Your Customers to Advocates

Transforming Your Customers to Advocates

By Tunde WaleTemowo 2 min read
In the words of Tony Alessandra, "being at par in terms of price and quality only gets you in the game; service wins…
Benefits of Having an Accurate Customer Database

Benefits of Having an Accurate Customer Database

With the nature and structure of small businesses in Nigeria, creating a customer database is most
By Ifeanyichukwu Ijekeye 2 min read
Let's Talk Outsourcing

Let's Talk Outsourcing

Outsourcing is an increasingly popular business practice, whereby organisations cede certain
By Tunde WaleTemowo 3 min read
Customer Feedback: A Validating Tool For Your Business

Customer Feedback: A Validating Tool For Your Business

"Your most unhappy customers are your greatest source of learning" - Bill Gates I have always
By Ifeanyichukwu Ijekeye 3 min read
"Sanpo Yoshi" - Running Socially Responsible Businesses

"Sanpo Yoshi" - Running Socially Responsible Businesses

I recently learnt about a Japanese philosophy known as "Sanpo Yoshi". From my studies, I do
By Tunde WaleTemowo 3 min read
5 Uncommon Ways To Improve Your Customer Service

5 Uncommon Ways To Improve Your Customer Service

In the society of today, the quality of customer service can have a huge impact on a brand's image,
By Gideon Olukotun 4 min read