Customer Service

How Poor Customer Service Is Killing Many Entrepreneurs In Nigeria

How Poor Customer Service Is Killing Many Entrepreneurs In Nigeria

By Gideon Olukotun 3 min read
I once found an article titled "Why Customer Service Is Poor In Nigeria And What Can Be Done About It" written by…
Gaining Customers Trust: A Necessity For Business Success.

Gaining Customers Trust: A Necessity For Business Success.

By Chris Emoghene 4 min read
"Trust is the lubrication that makes it possible for organization to work" - Warren Bennis Every positive,…
5 Uncommon Ways To Improve Your Customer Service

5 Uncommon Ways To Improve Your Customer Service

By Gideon Olukotun 4 min read
In the society of today, the quality of customer service can have a huge impact on a brand's image, positively or…
4 Reasons Why Every Employee Must Possess Customer Service Skills

4 Reasons Why Every Employee Must Possess Customer Service Skills

By Gideon Olukotun 2 min read
A good customer service isn't just about effective customer management, is it? It's rather more about providing an…
Here's why you need a website privacy policy

Here's why you need a website privacy policy

By DIY Law 2 min read
Before giving out your information on any website, do you feel like you are giving strangers a peep into your personal…
Customer Feedback: A Validating Tool For Your Business

Customer Feedback: A Validating Tool For Your Business

By Ifeanyichukwu Ijekeye 3 min read
"Your most unhappy customers are your greatest source of learning" - Bill Gates I have always been afraid of…
Differentiating Your Products or Services as an SME

Differentiating Your Products or Services as an SME

Every consumer has a story to tell about a product or service they have used or are still using.
By Chukwuemeka Ayogu 2 min read
Benefits of Having an Accurate Customer Database

Benefits of Having an Accurate Customer Database

With the nature and structure of small businesses in Nigeria, creating a customer database is most
By Ifeanyichukwu Ijekeye 2 min read
Customer Satisfaction Research

Customer Satisfaction Research

"A customer talking about their experience with you is worth ten times more than that which you
By Busola Boyle-Komolafe 2 min read

Customer Service Essentials

Transforming Your Customers to Advocates

Transforming Your Customers to Advocates

In the words of Tony Alessandra, "being at par in terms of price and quality only gets you in the
By Tunde WaleTemowo 2 min read
Let's Talk Outsourcing

Let's Talk Outsourcing

Outsourcing is an increasingly popular business practice, whereby organisations cede certain
By Tunde WaleTemowo 3 min read
"Sanpo Yoshi" - Running Socially Responsible Businesses

"Sanpo Yoshi" - Running Socially Responsible Businesses

I recently learnt about a Japanese philosophy known as "Sanpo Yoshi". From my studies, I do
By Tunde WaleTemowo 3 min read
3 Simple Steps for solving your Start-up's Customer Acquisition Headache

3 Simple Steps for solving your Start-up's Customer Acquisition Headache

In my work experience with startups across Nigeria, Kenya, and Ghana, I find that a lot of
By Timi Olagunju 4 min read
Building Customer Loyalty: How to Attract, Delight and Retain Customers for Profitability

Building Customer Loyalty: How to Attract, Delight and Retain Customers for Profitability

Building Customer Loyalty is all about creating a personal bond with your customers, this bond
By Olufemi Babalogbon 3 min read
5 Uncommon Ways To Improve Your Customer Service

5 Uncommon Ways To Improve Your Customer Service

In the society of today, the quality of customer service can have a huge impact on a brand's image,
By Gideon Olukotun 4 min read